Refund policy
The Sori Yanagi Appreciation Society Website Privacy Policy
This Privacy Policy explains how The Sori Yanagi Appreciation Society collects, uses, and discloses your personal information when you visit our website (www.syas.uk) or interact with us through other means.
1. Information We Collect
Information You Provide:
Account Information: When you create an account, we may collect your name, email address, and password.
Order Information: When you place an order, we collect your name, shipping address, billing address, email address, phone number, and payment information.
Contact Information: When you contact us with inquiries or support requests, we may collect your name, email address, and phone number.
Information Automatically Collected:
Log Files: We may automatically collect information about your device and browsing activity, such as your IP address, browser type, operating system, referring URLs, and pages visited.
Cookies and Similar Technologies: We may use cookies, web beacons, and other similar technologies to track your usage of our website and collect information about your browsing preferences.
2. How We Use Your Information
Fulfill Orders: We use your information to process and fulfill your orders, including shipping and billing.
Provide Customer Support: We use your information to respond to your inquiries and provide customer support.
Communicate with You: We may use your email address to send you order confirmations, shipping updates, and other transactional emails. We may also send you marketing emails, such as newsletters and promotional offers, with your consent.
Improve Our Website and Services: We use your information to analyze website traffic, understand customer behavior, and improve our website and services.
Protect Our Rights and Interests: We may use your informationto protect our rights and interests, such as to prevent fraud and enforce our terms and conditions.
3. Information Sharing
Third-Party Service Providers: We may share your information with third-party service providers who assist us with our business operations, such as shipping carriers, payment processors, and marketing platforms. These service providers are contractually obligated to protect your information.
Legal and Safety: We may disclose your information to comply with applicable laws and regulations, or to respond to lawful requests by public authorities, such as law enforcement. We may also disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
4. Data Security
We take reasonable measures to protect your information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.
5. Your Choices
Marketing Communications: You can opt-out of receiving marketing emails from us by clicking the "unsubscribe" link in the email.
Cookies: You can control cookies through your browser settings.
6. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@syas.uk